Thinking about Joining KeyStore? Here’s what you need to know

FAQs

Are there any initial costs?

Depending on the current conditions of your store, we may require some investment to meet our minimum requirements. Our team of BDMs will arrange a visit to review and discuss with you and agree the plan and budget going forward.

Are there delivery charges?

Orders over a minimum of 50 cases receive free delivery. We offer best-in-class service, ensuring your order is safely delivered in store, not just left at the door, with regular updates and tracking when out for delivery.

Is there a minimum percentage of buying through JW Filshill?

We expect KeyStore customers to purchase all stock from JW Filshill, with the exception of some local produce. We have over 6000 products, with 40+ suppliers and third-party relationships, including chilled and frozen, to cover a large range of products across different categories.

Is there a minimum length contract?

Our contract length is a minimum of 5 years. This allows us to work closely with retailers over a longer period to provide the stability, support and time needed to grow with the KeyStore brand

Will I have to purchase any new equipment, such as EPOS?

We highly recommend you use our Re-Scan EPOS system due to the exclusive benefits it can bring but it is not a requirement. We provide the hardware free on loan for a monthly support fee – please speak to one of our BDMs to find out more.

What type of development support does KeyStore offer?

Yes, we pride ourselves on adding value to our customers. KeyStore provides ongoing development support designed to help stores perform at their best. Our Business Development Managers work closely with each store, offering practical guidance on product range, merchandising, planograms and store layout – supported by real sales data and insight to help make informed decisions. Stores operating under the KeyStore group benefit from regular promotional activity, branded POS and marketing support that strengthens brand visibility and drives footfall. Our support is based on partnership, focused on ensuring KeyStore continues to work for each store and adds value.

Do you have a charity scheme that I can support my local community through?

Yes. KeyStore operates the KeyStore Community Fund which supports local groups, charities and community projects across Scotland & Northern England. Stores can apply for funding to back initiatives that matter in their local community, helping strengthen loyalty in the local area and make a positive impact. The fund is a simple way to give back and is a core part of KeyStore’s commitment to supporting the communities we serve.

What promotional support and activity can I expect as a KeyStore retailer?

Keystore runs a rolling programme of three-weekly promotions, featuring leading national brands and strong seasonal offers throughout the year. With exclusive deals and competitive margins thanks to our close supplier partnerships at JW Filshill, backed with full POS support, KeyStore retailers can offer great value promotions to customers and compete effectively with larger chains.

Keystore Community fund

If you have any unanswered questions, please don’t hesitate to contact us on:

T: 0141 883 7071

Ready to join a leading symbol group?

We’ve partnered with independent retailers across Scotland to deliver success, through dedicated support, cutting-edge technology and access to brands and promotions your customers love. Get in touch and our team of experts will get back to you.

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